Returns
All claims must be made within five days from the date of delivery. All returns must be authorized and must be accompanied by a valid Return Authorization Number. ATR reserves the right, at the time of order, to deem certain items as non-cancelable and or non-returnable. All returns are subject to a minimum restocking charge of 25%.

Defective Product
Any product found to be defective due to manufacturer defect may be returned with a valid Return Authorization Number for full refund or replacement. ATR reserves the right to inspect any product deemed to be defective. In NO instance will ATR be responsible for ANY additional loss or expense incurred by the purchaser or their customer due to products found to be defective.

Reporting Damage
It is the responsibility of the customer to report all damage claims to ATR and to request an RGA processing number within 5 days of the date the shipment was delivered. All damaged freight not reported within this specified time period will be the responsibility of the customer.

Keep The Box
It is the responsibility of the customer to keep all damaged merchandise with it’s original packaging (for inspection if deemed necessary by the courier) until the claim has been fully processed.

Damage Inspection
ATR reserves the right to require, if necessary, all or some of the damaged product to be returned to the original shipping point.

Return Authorization Number
All returned merchandise must have a valid RGA number. This number should be clearly displayed on the outside of the returned package. ATR will be responsible for the cost of shipping on returned damaged merchandise as deemed appropriate by ATR Lighting.

Claims
ATR will file claims on shipments with freight terms classified as “pre-pay and add” shipped via UPS, DHL, FedEx and FedEx Ground. All freight claims on shipments with freight terms classified as “Freight Collect”, “3rd Party Billing” and “Consignee” will be the responsibility of the customer. The customer will be responsible for all damage claims on any shipments that are made via USPS. ATR will be available to assist the customer with any necessary documentation to process this claim. The customer will be responsible for all damage claims on any shipment that is made via a common carrier trucking company. The customer is responsible for inspecting the shipment and noting on the bill of lading, any visible or hidden damage. ATR will be available to assist the customer with any necessary documentation to process this claim.

Damage Not Covered
The customer shall assume, without exception, all responsibility for freight damage on the following lamp types: Any fluorescent or germicidal lamp over 4 feet in length (including u-bend lamps that have total length over 4 feet.) Any T5 Pentron or Silhouette Lamps Any subminiature T2 fluorescent lamps SOX Low Pressure Sodium Lamps Any lamps prescribed at time of ordering. Light bulbs, by nature, are not easy to ship. ATR Lighting is determined to offer the best packaging and shipping possible.